Refund Policy

Payments are processed by our Merchant of Record, which handles payment processing, invoicing, applicable tax collection, and returns under the checkout terms shown at purchase.

Contact support@steelgaze.app within 14 days of the initial purchase and include the account email, transaction reference, and reason. Do not email complete card or bank details. Approval is not automatic and may depend on applicable law, service usage, prior refunds, and merchant-of-record requirements.

Renewal charges, partially used billing periods, unused scan allowances, quantity reductions, and cancellations after the billing date are generally non-refundable except where required by law or expressly approved. Cancellation prevents future renewals but does not itself create a refund.

Approved refunds are returned through the original payment method. Timing is controlled by the merchant of record, payment network, and financial institution. We may refuse abusive, fraudulent, or duplicative requests.